Privacy Policy

Introduction

This Privacy Policy describes how NeoPass and its affiliates (collectively "NeoPass, we, our, us") collect, use, share, protect or otherwise process your information/personal data through our website https://www.neopass.tech (hereinafter referred to as Platform). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect includes but is not limited to:

• Personal data/information provided during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID
• Any information shared as proof of identity or address
• Sensitive personal data with your consent, such as bank account or credit/debit card information
• Biometric information such as facial features or physiological information (when opted for specific features)
• Behavioral data, preferences, and other information you choose to provide on our Platform
• Transaction information on Platform and third-party business partner platforms

Usage

We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to:

• Assist sellers and business partners in handling and fulfilling orders
• Enhance customer experience and resolve disputes
• Troubleshoot problems and inform you about offers, products, services, and updates
• Customize your experience and detect and protect against fraud and criminal activity
• Enforce our terms and conditions
• Conduct marketing research, analysis and surveys
• Comply with legal obligations and prevent illegal activities

Sharing

We may share your personal data in the following circumstances:

• Internally within our group entities, corporate entities, and affiliates to provide access to services and products
• With third parties such as sellers, business partners, logistics partners, payment processors
• With government agencies or law enforcement when required by law or court orders
• To enforce our Terms of Use or Privacy Policy
• To respond to claims or protect rights, property, or personal safety of users or the general public

Security Precautions

To protect your personal data from unauthorized access, disclosure, loss or misuse, we adopt reasonable security practices and procedures. Once your information is in our possession, we adhere to security guidelines to protect it against unauthorized access and offer the use of a secure server. However, transmission of information over the internet cannot always be guaranteed as completely secure. By using the Platform, users accept the inherent risks of data transmission over the internet. Users are responsible for ensuring the protection of their login and password records.

Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

Consent

By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure and processing of your information in accordance with this Privacy Policy. You consent to us contacting you through SMS, instant messaging apps, calls, and/or email for the purposes specified in this Privacy Policy. You have the option to withdraw your consent by writing to us. However, withdrawal of consent will not be retrospective and must be in accordance with Terms of Use, this Privacy Policy, and applicable laws. If you withdraw consent, we may restrict or deny service provision where we consider such information necessary.

Changes to this Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert/notify you about significant changes to the Privacy Policy as required under applicable laws.