All sales are final. NeoPass does not offer refunds for any Pro subscriptions or services purchased through our platform.
In case of payment failures or transaction errors, any amount debited will be automatically refunded by PhonePe according to their refund processing timeline.
Note: Refund processing for failed payments is handled directly by PhonePe and typically takes 5-7 business days.
Once a Pro subscription is successfully activated, it cannot be cancelled or refunded. Please ensure you review your subscription plan before completing the payment.
For any payment-related queries or technical issues, please contact our support team at support@neopass.tech
Last updated: December 2025